代理常见问题

什么是代理用户?

威尼斯人平台 students can designate an individual as a proxy user in the Self-Service Portal.  Designating a proxy user in Self-Service authorizes that person to access specific areas of the student’s educational record.  可以授予此访问权限, 改变了, or revoked at any time by the student via the Self-Service portal. Proxy Users in the Self-Service portal are replacing the current Authorized User access in RedlandsPay.  6月30日开始, 2018, RedlandsPay Authorized users will no longer have access to student account information through RedlandsPay. 请注意, this does not take the place of a Family Educational Rights and Privacy Act (FERPA) release. To authorize an individual to discuss your account with someone at the University, please visit http://www.雷德兰兹.edu/ferpa.

What areas of a student’s educational record can a proxy user access?

威尼斯人平台 students can authorize others to view selected portions of their educational record, 包括:

•经济援助信息;
•学生账户信息 
•缺少信息/文件,和/或
•成绩

The student can designate all or selected portions of their individual record.

学生如何设置代理用户?

The designation of a proxy is completed via the User Profile icon in Self-Service.

1.) Click on your name in the top bar, and then click on View/Add Person Proxy.

如何设置代理用户

2.)单击“添加代理”

a. 选择一个与您的记录相关联的个人.  If the person you would like to grant proxy access to is not listed, 请致电909-748-8047联系学生金融服务或 SFS@雷德兰兹.edu.

选择代理

b. 当您在下拉列表中选择个人时, please confirm that the email address associated with that individual is correct, 因为这是他/她的用户名/密码将被发送的地方.  If the information is not correct 请致电909-748-8047联系学生金融服务或 SFS@雷德兰兹.edu.

c. You have the option to choose what information your proxy can access. If you want your proxy to see all of your information, click the “Allow complete access” button. If you only want your proxy to be able to review your student account, 选中“帐户活动”和“帐户摘要”框.

访问设置

d. Once you have reviewed all the information and read the Disclosure Agreement, 单击授权框,然后单击提交按钮.

3.) When you successfully designate someone as your proxy, you will see this screen:
代理成功界面视图

您的代理将收到一封包含登录信息的电子邮件.  作为学生,你也会收到一份副本.  用户名和密码将在两封单独的邮件中发送.

如何以代理用户身份登录自助服务?

1.)导航到自助服务网址 selfservice.雷德兰兹.edu/student

2.) Log-in to Self-Service using your Redlands Self-Service Username and password. If you don’t already have a Redlands Username, you will be (or have already been) sent one via email.  你的用户名是你的firstname_lastname. You will also be (or have been) sent a temporary password that you will be required to change upon login. 你有什么问题吗, 用这一步或下面的任何一步, 我们建议清除您的cookies并重试.

3.) Once you log in, you will receive the option to view either your information or the student’s. 确保选择学生的信息.

人代理

When you are correctly logged in to the student’s account as a proxy user you will see a 绿色的酒吧 across the top of your screen indicating that you are acting on behalf of the student.

绿色的酒吧

如何更改或重置密码?

When you first access Self-Service you will be required to rest your password. 

密码必须符合以下标准:

•密码长度至少为8个字符
• Password cannot contain more than 2 consecutive characters from your email address.  例如:John_Smith@雷德兰兹.edu的密码不能是' 1X52smi '
•密码需要包含以下3个选项:
• Capital Letters, Lowercase Letters, Numbers and Special Characters ($,@,#, etc.)
•密码不能与前3个密码中的任何一个匹配

请重置您的密码 在此提交您的请求. 

If you know your password and would like to change it after the initial reset process, 请按此.

与我的代理关联的电子邮件地址不正确. 我怎样才能更正这个信息?

请联系学生金融服务,电话:909-748-8047或 SFS@雷德兰兹.edu,为您的代理提供更新的电子邮件地址. 没有有效的电子邮件地址, your proxy will not receive the appropriate login/password information to set-up his/her proxy access.

我妈妈已经是我的代理人了. 现在我哥哥是这里的学生. 她也能自动获取我哥哥的信息吗?

Your brother needs to access his own User Profile in Self-Service, 让你妈妈做他的代理人. 一旦授予代理访问权限, your mom can use the same username and password to access his information too.

My proxy called 威尼斯人平台 to get some clarification about my bill, 但没能得到任何帮助. 为什么?

通过添加代理用户, you are authorizing a designated person to access specific areas of your Self-Service account.  Authorizing an individual as a Proxy does not take the place of a Family Educational Rights and Privacy Act (FERPA) release. To authorize your proxy to discuss your account with someone at the University, please visit http://www.雷德兰兹.edu/ferpa.

My dad is listed on my FERPA Release Form, but he can’t access my financial aid information online. 为什么?

Granting proxy access is separate from submitting the FERPA Release Form. You will need to log into Self-Service and designate your dad as your proxy. 他将通过电子邮件收到用户名/密码, and then he will be able to log into Self-Service and view the account information you designate.

I already set up my parent as an Authorized User in RedlandsPay, 为什么他们不能访问我的自助服务帐户?

If you have previously granted access to an authorized user to view your student account through RedlandsPay, they will need to be set up as proxy user in the Self-Service portal to access your account moving forward.  Your student account will no longer be viewable through RedlandsPay starting July 1, 2018.

如何从我的帐户中删除代理用户?

To delete a proxy user from your Self-Service account, login to Self-Service. Once logged in, click on your name in the top bar, and then click on View/Add Person Proxy.

查看代理

在“代理访问”界面中, review your “Active Proxies” and find the individual you would like to delete.

单击图标编辑代理访问.

编辑代理

On the 编辑代理 access screen, click the dialog box for “Remove All Access” and then click save.
取消所有访问权限

一旦你点击保存, that individual will no longer have access to your account and will no longer appear in your list of active proxies.